Managed Services

IntroPro has been providing professional managed services for our customers since 2011 and have accumulated considerable familiarity and understanding of current processes, procedures and used toolchains.

IntroPro has been offering the following services and expertise:

  • Enterprise Architecture Analysis (functional analysis, processes analysis and decomposition, data analysis)
  • Target Enterprise Architecture Design (SOA, ESB, Canonical Data Model, Platform Middleware)
  • Platform Solution Evaluation (Feasibility study, RFP development, POC, Evaluation)
  • Transition Roadmap and Migration Plan from legacy to target Enterprise Architecture
  • Platform Deployment and Rollout (Hardware dimensioning, platform installation, configuration, integration and tuning)
  • Center of Excellence: Guidelines for development and management processes, Architecture Review, evangelization, best practices, research, support and training
  • Software Development and QA (Software Delivery Pipeline, Agile Software Project management, Processes Automations)
  • Continuous Integration and Continuous Delivery Processes development and implementation
  • Managed Services - Platform and Software Maintenance and Troubleshooting (from Development to Production)

IntroPro is always willing to participate in tools and approaches improvement as part of collaborative effort or as individual initiator.

IntroPro strictly follows our customers’ policies, standards, requirements and specifications.

IntroPro's support engineers have a broad technical background in different tools and technologies and this skillset profile was utilized previously as an engagement in complex automation projects, like automated Fusion Middleware infrastructure rollout Proof of Concept. The goal of the project to accomplish the rollout task within 10 minutes against 2 weeks manual installation had been successfully achieved.

IntroPro’s support and infrastructure engineers have in-depth practical experience with Open Source Software stacks and technologies like Tomcat, JBoss, Hadoop, OpenStack, Docker.

IntroPro is Oracle Gold Partner and IntroPro’s support engineers have “Oracle SOA Suite 11g Support Specialist” and “Oracle WebLogic Server 12c Administrator” Certificates issued by Oracle.